Update Chat Software using Wi-Fi
Check for available software updates on a regular basis.
Important:
You must be connected to Wi-Fi to download updates automatically. To enable Wi-Fi, be sure that Kiosk Mode is disabled, go to Home > Settings > WiFi, and turn Wi-Fi on.
If you cannot update your device using Wi-Fi, see instructions for Update Chat Software without Wi-Fi.
To check for updates:
Go to Menu > Help. The Help screen will be displayed.
Select Check for Updates. A screen will show “Check Now” along with the current software version, when you last checked for updates, and the date and time of the last update.
To check for available updates, select Check Now.
When the system finds one or more updates to install, “Download Now” will be displayed.
Select Download Now. “Downloading” and then “Installing” will be displayed below a progress bar while the installation is in progress.
Note: The number of updates to install can vary. When prompted, follow the on-screen instructions.
When the installation is complete, the screen will show “The Update Completed Successfully”.
Option 1 (recommended): Download and Install Updates Automatically
The “Allow WiFi Download” and “Auto Install” options are selected by default on your device. Leave both options selected. To verify that the options are selected:
Go to Menu > Help > Check for Updates > Menu.
If either option is not selected, select the box to insert a green checkmark.
Option 2: Download Updates Automatically and Install Them Manually
Go to Menu > Help > Check for Updates > Menu. Leave “Allow WiFi Download” selected, but de-select “Auto Install”. Update files will download automatically, but will not be installed.
The next time you restart the device, “Check Now” will be displayed on the screen. Select Check Now and then select the update.
Option 3: Download and Install Updates Manually
Go to Menu > Help > Check for Updates > Menu. De-select both “Allow WiFi Download” and “Auto Install”.
Go to Menu > Help > Check for Updates. Select Check Now and select the available update(s).
Update Chat Software without Wi-Fi
If you cannot update your device using Wi-Fi, go to the PRC-Saltillo website to update the Chat software. Check the website for available software updates on a regular basis.
Important: Before starting an update from the website, be sure that Wi-Fi is turned off. Go to Home > Settings > WiFi, and turn Wi-Fi off.
On your computer, go to prc-saltillo.com/software-downloads.
Scroll through the list of updates under NovaChat and select the applicable file. The file will start downloading. Depending on your internet connection, this could take several minutes.
When the download is complete, make sure the file is named update.c4c. If it is named something like “update(2).c4c”, rename it to update.c4c.
Connect the device to your computer using the USB cable provided with the device.
On the device screen, “Transfer Mode” will be displayed.
On your computer, a new window showing “Tablet” will open on top of the current screen. This window shows the connection to your device.
Double-click Tablet to display a list of folders.
Double-click the ChatPC folder.
Double-click the Update folder to open it.
On the computer screen, outside the connection window, go to the Downloads folder and right-click the file you downloaded.
Select Copy, go to the Update folder, and select Paste.
When the file finishes copying, disconnect the device from your computer.
The Chat software will load on the device.
In the Chat software, go to Menu > Help > Check for Updates > Install Now. The update process may take several minutes.
When an Install button appears during the update, select it.
When the installation is complete, the Chat software will load. The update is complete.