System ID and License Key
The device’s system ID and license key are displayed in the lower left corner of the System Options & Support window. You may need this information if you contact the Service department.
System Options
Go to Menu > Toolbox > System Settings > System Options & Support. The System Options & Support window will open to the System Options tab.
Integrated Device Mode
Important: Most funding sources require that an Accent® device be shipped as a dedicated communication device. This means that access to some of the extended features is limited. To use Integrated Device Mode, the device needs to be unlocked by purchasing an Integrated Feature Pack (IFP). For more information on purchasing an IFP, contact Sales at 800.262.1933 or sales@prentrom.com.
Once you have purchased an IFP, access Windows and other external processes by selecting the Integrated Device Mode on/off toggle button:
= the device is in Integrated Device Mode (non-dedicated)
= the device is in Dedicated Device Mode and cannot access Windows and other external processes
Switch to NuVoice
If you want to switch your device from Empower software to NuVoice software, select Launch NuVoice.
Upgrade Features via USB
To upgrade Empower software features, insert the USB flash drive that contains the extended features and select Upgrade.
Permission for Anonymous Data Sharing
When you first installed the Empower software, you were given the choice to share or not share software usage data with developers. If change your mind, use this option to toggle the data sharing permission on or off.
= you give permission for software usage data to be shared anonymously with developers
= you do not give permission for software usage data to be shared anonymously with developers
Support Options
Go to Menu > Toolbox > System Settings > System Options & Support. Select the Support tab.
System Restore
Important: If you perform a system restore, you will lose all your User Settings and data. Before starting the process, be sure to perform a backup. The restore process can take up to an hour to complete.
To restore your Empower and Windows software to their factory settings, select Restore Now. You will be prompted to confirm that you want to proceed. Select Yes, restart now.
Select Troubleshoot.
Select Restore Device.
You will be prompted to confirm that you want to continue. Select Yes.
After the restore is complete, select OK to reboot. You will be asked a series of questions to set up Windows. We suggest the following answers:
Region = United States
Keyboard = US
Second keyboard = skip
Once Empower launches, you will see the End User License Agreement.
Check both boxes and then select Allow Access.
Follow the prompts to get started in Empower. Check to see if a software update is available:
Go to Menu > Toolbox > System Settings > Updates. A purple update available
icon will indicate that an update is available.
Activate Windows
After you restore your Empower and Windows software to their factory settings, you will need to reactivate Windows on the device. Select Activate.
Hardware Versions
To view hardware version information for your device, select Hardware Versions.
Start a Remote Assistance Session
If you contact technical support and they need access to your device, they will give you a session ID. To start the remote session, enter the session ID that you are given and then select Start.
Send a One-Time Diagnostics Log to Service
If you contact technical support and they request a data log so they can diagnose an issue with the device, select Send Log. You will be prompted to confirm that you want to send a data log that contains personally identifiable information.
To send a data log that contains personally identifiable information, select Yes, I agree.
If you decide you do not want to send a data log containing personally identifiable information, select No, I do not agree. No data log will be sent.