For best results, clean the device regularly. If the device will only be used by one person, routine cleaning and disinfecting should be sufficient. If multiple people will be using the device, take additional measures to clean and disinfect the device after it has been used by one person before handing it to another person.
⚠️ Disconnect the charger and turn off the device before cleaning or disinfecting the device.
Routine Cleaning and Disinfecting
Important: Do not use solvents or abrasives or spray water or cleaner on the screen or case.
Cleaning the Case
Before cleaning the case or the display, turn off the device. Clean the case with a slightly dampened, lint-free cloth. Dry the case thoroughly with another lint-free cloth before powering on the device.
Cleaning the Touchscreen
The touchscreen is very sensitive. Fingerprint smears, dust, grime, saliva, etc. will affect its performance. The screen also reacts to raindrops and extremes in temperature (condensation).
To dust the touchscreen, use a soft, lint-free cloth. For heavier cleaning, use a slightly dampened, lint-free cloth and then dry the screen with another soft, lint-free cloth.
Cleaning Keyguard Frames, Keyguards, and TouchGuides
All of these accessories can be removed from the case and washed in hot, soapy water. Dry them thoroughly before putting them back on the device. The best practice for regular cleaning is to dry accessories by hand, lay them on a dry towel, and let them air dry for about 5 minutes before placing them back on the device.
Disinfecting
To disinfect everything but the display, use a solution of vinegar and water (¼ cup vinegar to 1 cup water). Wipe the case (not the display) using a cloth dampened with this solution.
Wash the keyguard frame, keyguard, and TouchGuide separately with the vinegar and water solution. Allow all equipment to air dry. Do not use vinegar and water on the display.
What about drooling/saliva?
Any saliva should be wiped up immediately, especially on the touchscreen or around any of the connectors. Use a slightly dampened, lint-free cloth to wipe the device.
What about spills, rain, or accidental immersion?
If any liquid substance is spilled on the device, if you are caught in a downpour, or if the device is accidentally dropped in liquid, immediately dry the device as thoroughly as possible. Try using the device. If it does not work, contact the PRC-Saltillo Service Department and tell them what happened. They may ask you to send in the device for servicing.
Disinfecting a Device Used by Multiple People
Note: This section applies when more than one person will be using the same device. In that situation, it is vital to effectively disinfect the device and accessories that have been used by one person before allowing it to be used by another.
First Step: Put on protective gloves
Next Step: Clean the device and accessories
Wipe down the device and accessories with disinfectant wipes (Virucidal, Bactericidal, Pseudomonacidal, Tuberculocidal, Fungicidal)—Metrex CaviWipes™. Follow the disinfectant product manufacturer’s instructions for cleaning.
Take a Q-tip with cleaner applied (for example, Windex® cleaner or another commercial cleaner) and clean inside all cracks and crevices. You may want to use a toothbrush or similar brush.
Blow the device off with an air hose or wipe it dry.
Important: Make sure all soil is removed from the device and accessories before proceeding to disinfecting the equipment.
Next Step: Disinfect the device and accessories
Wipe down the device and accessories with a new disinfectant wipe (Virucidal, Bactericidal, Pseudomonacidal, Tuberculocidal, Fungicidal)—Metrex CaviWipes. Follow the disinfectant product manufacturer’s instructions for disinfecting.
Make sure to clean inside all cracks and corners, and wipe more than once if necessary to keep the device wet for a minimum of three (3) minutes.
Allow the device and accessories to dry.
Final Step: Wipe the touchscreen
When the device and accessories are dry, wipe down the viewing area (touchscreen, keyguard, etc.) with glass cleaner, so the screen doesn’t discolor.
Allow the equipment to dry.