Documentation Index

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IR Remote Controls

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You can use the IR Remote Controls app in Empower to control an IR device such as a TV.

To open the IR Remote Controls app, go to Menu > Toolbox > Applications. Then select IR Remote Controls.

A Toolbox example shows IR Remote Controls highlighted by a red box on the Applications tab.

If you do not see IR Remote Controls, you will need to update your software to version 1.09 or later. If after updating your software, you still do not see IR Remote Controls, your Accent device is set up as a dedicated (locked) communication device. Most funding sources require that devices are shipped as dedicated communication devices. This means that access to some of the extended features is limited. To use the IR Remote Controls app, the device needs to be unlocked by purchasing an Integrated Feature Pack (IFP). An IFP provides access to Timocco™, the Web Browser, and IR Remote Controls app.

For more information on purchasing an IFP:

For Medicare purchases, contact Funding at 800.268.5224 or funding@prentrom.com.

For all other purchases, contact Sales at 800.262.1933 or sales@prentrom.com.

Getting Started

Items needed for setup:

  • The optional IR reflector

  • The device you want to control, such as your TV

  • The IR Remote control for the device you want to control, such as your TV’s remote control. Make sure the remote has fresh batteries

  • Your Accent device running Empower version 1.09 or higher

Make sure the back of the Accent device is pointed directly at the device you want to control, such as your TV. There can be nothing between your Accent and the device you want to control.

If a handle is attached to your device:

The back of the device with an arrow pointing to the location of the IR learning sensor.

A notch in the back of the device indicates where the IR learning sensor is.

If a NuPoint module is attached to your device:

The back of a NuPoint module with an arrow pointing to the location of the IR learning sensor.

A notch in the back of the device indicates where the IR learning sensor is.

It is best if the end user and support person complete setup together. If you need to manually teach Empower IR control signals, you will need someone who can physically access the remote control to complete this task.


Add an IR Remote

  1. Go to Menu > Toolbox > Applications. Then select IR Remote Controls.

  2. Select Add IR Remote.

  3. Select the Text Field to name your remote. For example, Living Room TV. Select Next.

  4. Choose the number of buttons you want on your remote control page. Options range from 144 to 8. Select Next.

  5. Choose the type of device you are controlling with this remote. For example, a TV. If your type of device is not in the list, such as a fan, select the final option, “My device type is not in this list”. (If you choose this option, you will be finished and a blank template will be generated). Select Next.

  6. Select the Text Field to search for the manufacturer of your device, such as Pioneer. Choose your manufacturer. If you do not find your manufacturer, try again or select Finish to continue without a manufacturer. If you continue without a manufacturer, you will need to manually teach the device each IR signal on your remote control page using Edit.

  7. In the Find My Remote tab you will see a list of remotes that match your device type and manufacturer. Select Test to see if the buttons on the remote page control your device. Make sure the back of your Accent device is pointed directly at the device you want to control. There can be nothing between your Accent device and the device you want to control. Choose a remote that best controls your device. Select Finished.


Use IR Remote Controls

  1. Select the tile that leads to your new remote control.  

  2. Select the various buttons on the remote control page. The device should respond accordingly. For example, the Power button will turn on your TV. The volume buttons will adjust the volume of the TV.


Delete an IR Remote

  1. Select Delete IR Remote.

  2. Choose the remote you want to delete. Confirm your choice.


Edit an IR Remote Page

  1. Select Edit IR Remote.

  2. Choose the remote you want to edit. Use the Editor to make desired changes to your remote. You can add, edit, swap, resize, cut, copy, and paste buttons.

  3. Select Cancel or Save to cancel or apply your changes.

Fixing or Adding a Signal

Sometimes you will find that one of the buttons on your remote control page is not working.

  1. Select Edit IR Remote.

  2. Choose the remote you want to edit.

  3. Select Learn IR Signal.

  4. Select the button that is not working.

  5. Point the remote control at the top back of your Accent.

  6. Select Learn Signal Now. You will have 10 seconds to teach Empower the signal.

  7. Press and release the button on the remote control that you want to learn.

  8. You will hear the Accent beep if the signal is learned. If not, try again.

  9. Select Test Current Signal to confirm that the signal is working.

Adding a Favorite Channel Button

  1. From your remote control page, find and select the Enter Channel button.

  2. Use the numbers to enter your favorite channel.

  3. Find and select the Save Channel button. It will turn blue.

  4. Then select a Fav Channel or an empty button to place your favorite channel.

  5. Your favorite channel is now stored on the button. You can use the Editor to change the label or add a symbol such as Nick Jr. or ESPN.

Note: Your customized IR Remote Controls will be exported/imported when you export/import a User in the System Settings tab of the Toolbox.